Elev8 Privacy Policy & User Data Protection
Elev8 is committed to protecting the privacy of every user on our platform. This policy explains what information we collect, how it is used, and your rights as a user in Malaysia.
Effective date: 1 January 2026
Information We Collect
When you register or use the elev8 platform, we collect several categories of information to ensure our services run smoothly and securely. Here is an overview of the types of information involved:
Account Information
This includes your full name, date of birth, email address, phone number, and username provided during registration. This information is required to verify your identity and enable access to your elev8 account.
Payment Information
To process deposits and withdrawals in MYR, we collect relevant payment information such as your bank account number or eWallet details. This information is handled in accordance with industry security standards and is never stored in plain text.
Device & Browser Information
We record device type, operating system, browser type, IP address, and general location data. This information is used to detect suspicious activity and improve the user experience across different devices.
Usage Data
This includes in-platform activity records such as games played, bets placed, login and logout times, and page navigation. This data is used for internal analytics and account security purposes.
Why This Information Is Used
Ensures that accounts are created and accessed by verified individuals who meet elev8's minimum age requirements.
Ensures MYR deposits and withdrawals are processed accurately and recorded correctly in our system.
Detecting and preventing unauthorised logins, fraud and suspicious activity in real time.
Analysing usage patterns to improve mobile experience, load speed and interface layout.
Helps the elev8 support team resolve account issues, payment queries, and complaints more efficiently.
Sends users notifications related to account activity, policy updates, and relevant transaction information.
Cookies & Tracking Technologies
The elev8 platform uses cookies and similar tracking technologies to enhance your experience when browsing our website and app. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session cookies: Keeps you logged in while using the platform and saves your language preferences and display settings.
- Security cookies: Used to detect unusual login activity and protect your account from unauthorised access.
- Analytics cookies: Collects data on how users interact with pages, helping us identify areas that need improvement.
- Preference cookies: Saves your personal settings such as odds display preferences and market layout.
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect how the elev8 platform functions on your device, including your ability to stay logged in.
Data Storage, Security & Sharing
How Data Is Stored & Protected
All personal information collected by elev8 is stored on servers protected with industry-grade encryption. We use SSL protocols to ensure that all data transmitted between your device and our servers cannot be intercepted by third parties.
Access to user data within elev8's internal systems is restricted to staff who require it for legitimate operational purposes only. All data access is logged and regularly monitored as part of our internal security audits.
User data is retained for as long as the account is active or as required to meet legal obligations. Once an account is closed at the user's request, data will be deleted or anonymised within the timeframe set by elev8's internal policy, unless Malaysian law requires a longer retention period.
Sharing with Third Parties
Elev8 does not sell, rent or disclose users' personal information to third parties for marketing purposes. However, there are limited situations where data sharing is necessary:
- Payment providers: Transaction details are shared with authorised payment processors to facilitate secure MYR deposits and withdrawals.
- Game providers: Minimal technical data is shared with game providers to ensure session continuity.
- Legal requirements: We will disclose information when directed by a competent authority or to comply with a valid court order in Malaysia.
- Technical service providers: Companies that help us manage our technical infrastructure may have limited access to data, subject to strict confidentiality agreements.
In all of the above circumstances, elev8 ensures that any third parties involved adhere to data protection standards equivalent to those set out in this policy.
Your Rights as a User
As a registered elev8 platform user in Malaysia, you have the following rights regarding your personal information. All requests can be submitted via our support email.
You have the right to request a copy of the personal information we hold about you. We will provide this within a reasonable timeframe once your request is received and your identity verified. This includes account data, transaction records, and relevant login history.
If you find that any information we hold about you is inaccurate or out of date, you may request a correction at any time. We will update your records within a reasonable timeframe once the correction request has been received and verified through elev8's support channels.
You may request the deletion of your account and personal data. Requests will be processed subject to a relevant legal compliance review. Data required for legal purposes or fraud prevention may need to be retained for a specified period before it can be permanently deleted.
Policy Updates & How to Contact Us
Privacy Policy Updates
Elev8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in data handling practices, legal requirements, or service improvements. Any material changes will be communicated to registered users via in-platform notifications or email.
The latest version of this Privacy Policy is always available on this page with a clear effective date. Continued use of the elev8 platform after changes are published constitutes acceptance of the updated terms. Users are encouraged to check this page periodically to stay informed of any recent updates.
Contact Our Privacy Team
If you have any questions, concerns, or requests regarding this Privacy Policy or how elev8 handles your personal data, please reach us by email at: [email protected]
You can also find out more about how to use our platform safely through FAQ page. For account security matters, our support team is available to assist you seven days a week in Bahasa Melayu.
Still Have Questions About Your Privacy?
Check our FAQ page for quick answers, or register an account to start using the elev8 platform with your privacy fully protected.